How should I dispose of waste?

Recycling is mandatory and must be carried out following the instructions and schedules provided in the apartment. Please do not leave garbage bags outside the front door or in common areas.

Can I smoke inside the accommodation?

No, smoking inside the accommodation is strictly prohibited (including electronic cigarettes). Smoking is only allowed in private outdoor areas (balconies, terraces), if available, and guests must use ashtrays and avoid disposing of cigarette butts improperly.

What should I do in case of faults or issues?

If you experience any issues with water, electricity, or any malfunctioning equipment, please contact us immediately via [Phone/Chat]. Do not attempt any repairs yourself.

What if I cause accidental damage?

We ask you to treat the home as if it were your own. In case of accidental damage to furniture, appliances, or household items, please inform us immediately. Damages will be assessed and deducted from the security deposit or charged according to the OTA platform’s procedures.

What types of damage may result in a compensation request?

Any damage that requires repair, replacement, or extraordinary cleaning. Examples include permanent stains on linens or sofas, broken glass or objects, wall damage, clogged drains due to improper use (e.g., disposing of waste in the toilet), or lost keys (which will incur the cost of replacing the lock).

Can I use the accommodation for parties or events?

Absolutely not. The property is intended exclusively for temporary accommodation use. Parties, events, or unauthorized commercial activities are strictly forbidden and will result in the immediate termination of the stay without refund.